Legal

Grievance Officer

As required under the Information Technology Act, 2000, IT (Intermediary Guidelines) Rules, 2021, and IRDAI regulations

Grievance Officer
Name: Rakesh Sakat
Designation: Founder & CEO, Ewig Fintech Pvt. Ltd.
Email: grievance@mokssh.in
Phone: Available upon verified request
Address: Ewig Fintech Pvt. Ltd., Pune, Maharashtra 411 001
Working hours: Monday–Friday, 10:00 AM – 6:00 PM IST

How to file a grievance

Email grievance@mokssh.in with the following information:

  • Your registered mobile number
  • A clear description of your grievance
  • Any relevant transaction IDs, dates, or screenshots
  • The resolution you are seeking

Resolution timeline

  • Acknowledgement: Within 24 hours of receipt
  • Resolution: Within 30 days of receipt
  • If we cannot resolve within 30 days, we will notify you of the reason and provide a revised timeline

Escalation

If you are not satisfied with our resolution, you may escalate to:

  • IRDAI (Insurance Regulatory and Development Authority of India)
    Bima Bharosa: 155255 · bimabharosa.irdai.gov.in
  • EPFO (for PF-related grievances)
    EPFIGMS: epfigms.gov.in
  • RBI (for payment-related grievances)
    Ombudsman: rbi.org.in
  • Consumer Forum
    National Consumer Helpline: 1800-11-4000

Data protection grievances

For grievances related to your personal data under the DPDP Act, 2023, contact privacy@mokssh.in. If unresolved, you may approach the Data Protection Board of India once constituted.